At AviaExchange.com, we strive to provide our subscribers with the highest quality of service. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted.

1. Subscription Refunds

1.1 Refund Eligibility

Refunds for subscriptions will only be considered under the following circumstances:

  • Technical Issues: If you experienced a technical problem that prevented you from accessing our services, and we were unable to resolve it within a reasonable timeframe.
  • Unauthorized Charges: If you were charged for a subscription that you did not authorize, provided that the claim is made within 30 days of the charge.
  • Service Dissatisfaction: If you are dissatisfied with our service, you may request a refund within 7 days of your initial purchase or renewal.

1.2 Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Change of Mind: Refunds are not available if you simply change your mind after subscribing.
  • Partial Usage: No refunds will be issued for partial usage of a subscription period.
  • Past Subscription Periods: Refund requests for past subscription periods will not be honored.

2. Free Trials

If you signed up for a free trial, you will not be charged during the trial period. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription, and your payment method will be charged. No refunds will be issued for charges incurred after the trial period has ended unless you meet the conditions outlined in section 1.1.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to contact@aviaexchange.com with the subject line “Refund Request.” Include your full name, email address, and order number.
  2. Provide Details: In your email, please describe the reason for your refund request and provide any relevant documentation or evidence (e.g., screenshots of technical issues).
  3. Review: Our team will review your request within 5-7 business days.
  4. Decision: If your request meets our refund criteria, we will issue a refund to your original payment method. You will receive an email confirmation once the refund has been processed.

4. Refund Timing

Once approved, refunds will typically be processed within 7-10 business days, depending on your payment provider. Please note that some payment providers may take longer to reflect the refund in your account.

5. Contact Information

If you have any questions or need further assistance regarding our Refund Policy, please contact us at:

AviaExchange
Email: contact@aviaexchange.com